We set up and provide solutions for your own Multichannel Contact
Center platform so you make your communications smart with features like Messages Routing, Intelligent Calls,
Call Queue Management, Call Recordings etc …
What is a Contact Center Platform ?
It is a Digital platform that allows you to handle all Customers interactions
(voice, sms, email, messengers, social media, web chats…) and manage your Customer Service
all in one place.
Why using our Contact Center Platform?
Every business needs to put Clients first, and creating a world class Customer
service is a tremendous step for your customer’s brand loyalty.
Meet in one single platform your customers and agents needs & requirements.
Improve your client’s satisfaction through our contact platforms center.
Build your own IVR System and route each calls the way you want it (call queue, connection
to distinct call centers…).
Route any messages, calls & ticket from your customers to the Service or
Agent of your choice.
Flexible and Scalable, because your Business needs evolve over time.
Features
- Single easy to use interface for your agents
- Customers history
- Multilevel IVR
- Voicemail
- Routing workflows
- Queue call back
- Advanced Routing
- Data Categorization & information add-ons tools
- Seamless integration with your CRM platform
- Proactive communication
Start building a reliable and quality consistent Customer Service to create brand loyalty and increase your profits.
Advanced Analytics & Reporting
Set your KPIs and monitor your teams in real time so you can build better work schedules and increase productivity. Get real time view and of all your customer’s activity & interactions Check end to end customer’s journey